Shipping & Returns
Shipping conditions and return policy for EV Motion orders:
Shipping partner:
We work with reliable shipping partners to ensure your order is delivered safely and on time. The choice of shipping partner depends on your location and availability.
Processing time:
After your order is received, we need time to pack the products and prepare them for shipping. Processing time is typically 1-3 business days, but may vary depending on the product. We do our best to process your order as quickly as possible.
Shipping time:
Shipping time varies depending on delivery location and shipping partner. Normally the delivery time is 7-14 working days after the order is processed. However, in some cases there may be delays due to external factors such as holidays or unexpected events. We ask for your understanding in such situations.
Shipping:
Shipping costs vary depending on the product, weight and delivery location. The exact shipping costs will be displayed during the checkout process before you confirm your order.
Shipment tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. This allows you to track the status and progress of your delivery online.
Refund policy:
If you are not satisfied with your order, you can request a return within 14 days of receiving the goods. Please note that the items must be unused and in their original packaging. The return shipping costs are borne by the customer.
If you would like to return, please contact our customer service for further instructions.
International deliveries:
We offer international shipping for our customers worldwide. Please note that international deliveries may incur additional customs fees, taxes or duties, which must be paid by the recipient. These fees vary by country and are the responsibility of the customer.
If you have any further questions about our shipping policy or return policy, please do not hesitate to contact us. We are at your service and look forward to providing you with a great shopping experience. Thank you for your trust in our products and services.
Shipments to islands such as Iceland or other islands may vary from the above delivery times (Large shipments to islands may take up to 21 days to ship)
Shipping to Switzerland and Norway 140€ free . Please note for Other EU countries (Switzerland, the United Kingdom and Norway) can, depending on the country Additional costs such as possible customs duties arise . For Switzerland, customs fees of around 15-20 CHF as well as import sales tax can be expected.