Shipping & Returns

shipping partner

We work with reliable shipping partners to ensure that your order is delivered safely and on time. The choice of shipping partner depends on your location and availability.

processing time

After your order is received, we need time to package the products and prepare them for shipping. Processing time is usually 1-3 business days, but may vary depending on the product. We do our best to process your order as quickly as possible.

shipping time

Shipping time varies depending on the delivery location and shipping partner. Normally, delivery time is 7-14 business days after the order is processed. Please note that shipments via sea freight can take up to 45 business days. However, in some cases, delays may occur due to external factors such as holidays or unexpected events. We ask for your understanding in such situations.

shipping costs

Shipping costs vary depending on the product, weight and delivery location. The exact shipping costs will be displayed during the checkout process before you confirm your order.

shipment tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to track the status and progress of your delivery online.

International deliveries

We offer international shipping for our customers worldwide. Please note that international deliveries may incur additional customs fees, taxes or duties that must be paid by the recipient. These charges vary by country and are the responsibility of the customer.

returns

If you are not satisfied with your order, you can request a return within 14 days of receiving the goods. Please note that the items must be unused and in their original packaging. The return costs are borne by the customer. Reduced items and products without quality problems are excluded from returns. Contact our Customer Service for further instructions.